Legend practices the first day! On July 19, 2010
Foreword: Recently practiced in Legend, makes the consumer market to promote, must make some time\’s first line sale experience, collected in hundred brains sells the ThinkPad notebook. Afterward meets shares my practice experience with everybody regularly. Certainly, wants to buy ThinkPad to hurry to look for me!
The first day enters the shop to practice, in the morning early gets out of bed. Although has before made preparation at heart extremely, but has some shock. Originally ThinkPad such sells! Some excited some anxious, started I one day-long work.
What I by minute arriving is the Guangzhou great wild goose favors the ThinkPad exclusive agency in company, this company goes against the appendix to have three branch stores in the hillock, the main office collects 1C24 in hundred brains. The first day I arrive at the lovable main office. The main office located at a building, the black lamphouse is very striking, the entire shop black and white is the focus tone, the black floor, the white cabinet, makes contact with ThinkPad “i” red, builds the Think series commerce type one calm specialized quality. Although shop front position to gateway, but calculates the stream of people to be good, therefore the sales volume is good. In the shop completely is an open-type experience shop, from X series, T series, the SL series and E series to R series, basic is all types decorates, experiences for the customer and chooses. In the shop the central committee is suspending 3 tables and chair, the white and orange matching, presents one kind of leisure the breath, makes one unable to bear want to sit. The staffs unify to wear the blue T-shirt, a school of technology compatible style.
After, I saw that the shopkeeper and boss have the other staffs. What beyond expectation is, they are such affable. Perhaps is as the sales reason, they like exchanging, like writing freely to play, this can perhaps cancel the customer to own psychological protection. More importantly their atmosphere are very good, although everyone makes the mouth food to eat for oneself, but to the team, has a mind to strive attentively powerfully.
Because just at the appointed time cautious, I smile am visiting them in the one side. Has me who anything needs to help to do on own initiative. The shopkeeper then starts to me to train. How teaches me to suspend the machine, installs the warning, to me introduced that in the shop staff, I discovered in the shop also had the intern, two Hua Nong student has also come for more than ten days. I am joyful, originally also has the novice. Following training lets my not result in greatly good. The shopkeeper puts out a price list, starts to teach the sales thoughts to me. Each series each manner number cost how much money, sell the how much money, the receipt open many, how the staff deducts a percentage, drive system what kind of ……Said that does not stop, my brain fast turn-around, is remembering. Then he starts to analyze to buy a series the selling point and good and bad points, said rationally, skillfully. Remembers in training of Legend, although I have made N page notes, but was inferior that the shopkeeper spoke 10 minutes harvest to me. Because receives the first line customer in the experience shop, we understood that the customer likes anything, the customer takes anything, the customer shuts out anything. Therefore the flash thought how Legend this kind of intern raises the pattern to put subtly the theoretical study truly in the market, puts inside a Red Sea, lets the intern fully understand the customer, sales clerk and market, what kind excellent!
In childhood also made many sale at home, usually also craves the shopping I rapid understand clearly Yu Xin under the analysis of shopkeeper to the ThinkPad experience shop\’s operation pattern. The shopkeeper lets me start first do not meet the customer anxiously, hides first in the colleagues the behind learns from experienced people for several days, has the experience on again. Therefore I starts to observe the first day.
Observing is very interesting, listens to the colleague to introduce incessantly, looks the customer confused look, is analyzing both sides at heart, is the matter which enjoys very much. The Chinese are fastidious about the onlooker is clear-headed, truly observing lets me receive the sale quickly the skill and to consumer\’s psychological assurance. Each staff\’s style is different, everyone\’s strong point is different, but buys the machine time is quite fierce! I think that later deepened to their understandings, must analyze to everyone.
One day gets down I to count, enough has stood for 10-and-a-half hours. Eats meal to sit except middle a half hour, other are standing in the shop front. Early has the preparation fortunately at heart, body unexpectedly also insists. I am chuckling to oneself, this is good losing weight opportunity. One day gets down I to summarize the novice to cross the threshold the ThinkPad sale way:
1st, understands IBM and Legend\’s basic information, the computer hardware, fitting and system\’s relevant information;
2nd, understood that each series the flagship product, the spoken lines are the best product which sells, stresses the principal contradiction first, may by the quickest seat of honor;
3rd, understanding sale\’s price strategy, the consumer deals with the way;
4th, understood the machine way, including the negotiated price, under the list, opens the machine, to install the system, to receive money